Lesson Policies

Invoicing

Invoices will be sent via email at the beginning of each month reflecting the number of lessons within that month. Please notify Hannah (admin@kenziecline.com) of any anticipated missed lessons (travel, events, etc) before the invoice is sent. Once the invoice has been sent no adjustments can be made. Invoices are due on receipt.

*NEW: Payment can be made by e-transfer to admin@kenziecline.com 

Missed Lessons and Cancellations

If an invoice has already been sent but you need to miss a lesson, we can give a “make-up lesson credit.” You will still pay for the lesson on that month’s invoice, and it will be rescheduled for another time.

We can provide a maximum of two make-up lessons per semester. If you let us know about a missed lesson prior to the invoice being sent, it does not count as one of your make-up lesson credits. Credits apply to circumstances of sickness or other extenuating circumstances with 12 hours notice. Cancellations with less than 12 hours notice or due to avoidable errors (scheduling, etc) do not qualify for a make-up lesson credit. Grace may be extended to situations of emergency, case by case. Any missed or cancelled lessons on the instructor’s part will be either made up or credited to the next month, depending on the preference of the student. There may be flexibility to make up lessons during the semester on a case by case basis.

At times, my schedule as a musician can interfere with lessons due to events or rehearsals on weekdays. If this is the case on an evening of our lesson, it will be reflected on the invoice prior to sending at the beginning of the month.

Communication

For last-minute cancellations, notify admin@kenziecline.com and contact your teacher directly.